Returns

Return Policy

Please Note: Our customers and service to them is always our top priority. Unlike other retailers, we will NEVER ask you to contact the manufacturer directly via phone or email, as getting hold of right person/ department is difficult. 

If you are our customer, we are answerable to you. And so: 

• Our customers are requested to kindly contact us directly, if you have any product related questions/ issues. 
• We will do our best in order to resolve them. If the situation is product specific, we will contact the manufacturer on your behalf. 

Only 7-day period is applicable for seasonal items, instead of regular return period. 

Restocking fee might apply (depends from manufacturer to manufacturer), we will request the manufacturer to kindly void it in order to support our customers (However, we cannot guarantee anything, as this depends on manufacturer's approval).

If the product you purchased gets damaged while being shipped to you, accept the product from carrier, please send us photos and/or videos of product's shipping damage. Please let us know within 2 days of receiving the product, so we can submit the claim to shipping carrier. There are fair chances that replacements or refunds could get affected or denied if the customer fails to notify within this period.

From DSL:

If you are not satisfied with your purchase and the item is new and uninstalled with its original packaging, you can return it within 14 days from the date of receiving the product. Restocking and other processing fee might apply, we will notify you about the charges.

Product Return Procedure:

To return a product, please contact us via email at returns.dsllighting@gmail.com, we will then contact the manufacturer regarding your return. 

Customer will have 7-day window from the date we receive manufacturer approval to return the product, which we will notify you. Once this 7-day period expires, the return authorization will no longer be valid, and we won't offer replacements and/or refunds. If a returned item sustains damage during its journey back to us, we'll notify you either by email or phone. We'll hold the damaged product for 7 days. It's customer's responsibility to liaise with the shipping carrier and provide us with instructions regarding the damaged item. If we don't hear back within these 7 days, we'll either donate or dispose the item. Simultaneously, your replacement and/or refund request will be cancelled. 

We suggest selecting a carrier that offers a tracking number to facilitate a faster return process. Keep a record of this tracking number and notify us via email so we can monitor your return's status. If you haven't received a credit within 14 days after the product reaches our warehouse, please reach out to us, so we can accelerate the credit procedure for you.

Please contact us immediately via email, so we can assist you with the appropriate process:

• If your product goes defective.
• If you would like to cancel an existing order. Transaction, processing and other fee might apply. We will notify you about the charges.

If your product is not defective, and if you would like to return it after our 14 day period, please let us know the reasons for returning it. We will request the manufacturer on your behalf and will do our best in order to support your return request (however, we cannot guarantee anything, as this depends on manufacturer's approval).

 

Exceptions to above policy:

We are unable to accept returns for Products: 

• That have been notified as non-returnable on the website,
• Which are clearance items, or given custom quotes, or special discounts etc.,
• Which are installed or assembled,
• Which are not in their original or resalable condition, or not in original packaging or with assembly instructions missing,
• With missing, unwrapped/ improperly packaged components,
• That are Made-to-Order, Custom or Special Order to your specifications,
• Which are returned to us, without proper paperwork/ documentation, or without RMA details on the box, 
• Which are not authorized for returns by us.
• Damaged in return's shipping (i.e. while returning the products back to us).

Also, we cannot accept returns of:

• Light bulbs, individual components/ parts etc.,,
• Large quantities of the same product (3 or more), 
• Open-Box items.

Please see below for instructions to contact us.

 

Warranty Conditions

Warranty from Manufacturers:

Manufacturers provide warranty on their products (which varies from product to product).

If your product goes defective after this 14 day period, please inform us at the earliest. We will contact the manufacturer on your behalf to better assist you. This way, manufacturer's warranty can be applied on your products.

Please see below for instructions to contact us.

 

Shipping Policy

Items typically ship within 7 business days from the order date, though certain vendors or products, especially those made to order, may take longer to process. If you've ordered multiple items, they might arrive in separate boxes on different days, depending on availability and shipping origins. Rest assured, there's no additional shipping fee for these split shipments.

Furthermore, we're pleased to offer FREE Standard Ground shipping on all orders that total $500 and over. All orders under $500 are subject to a shipping fee of flat $50. For express shipping, we charge an additional $50.

Please note: According to our affordability assurance policy, we might be able to waive the shipping fee. Please check with us via email. 

After your item ships, you'll receive a tracking number. We provide doorstep delivery only. Please note that delivery team does not enter residences or handle assembly/installation of your item. 

 

Returns/ Repairs/ Replacement/ Warranty/ Cancellation Requests:

To request any of the above, please contact us via email at returns.dsllighting@gmail.com. 

Email Format:

Email Subject Line:  DSL Order#  , Return/Repair/Replacement/ Warranty/Cancellation Request.

(Describe the issue using few words such as, Shipping Issue - Received Damaged Goods/ Missing Items or Boxes, Manufacturing Error, Product Arrived Defective, Not Working, Change of Mind, Doesn't Suit My Space/Application etc.,).

Description: Please provide model# of the product, and a brief description of the issue. If the product is defective or malfunctioning, please take photos and/or videos of the product/ product's behavior. It will help the technical team to better understand the problem.  

 If the issue is product specific, we will contact the manufacturer and will do our best to resolve your issue.